Warranty Information

When you purchase an Ergon Energy Metering Lock, you can feel confident knowing that your lock comes with a manufacturer’s warranty of 25 years. Keys are guaranteed for 12 months on material and workmanship. For Manufacturer’s full warranty terms and conditions, please click here.
For any warranty queries on your Ergon Energy Metering Lock, please contact API Access & Security with the following information:

  • Details of your warranty claim
  • Proof of your original purchase
  • Your details including name, address, email address, telephone number and company name if applicable.

API Access & Security will then provide details on returning the product.

For Care and Maintenance guides click here.

Note: Locks are non-refundable.